Talk about a time when you received excellent customer service.

Talk about an occasion when you experienced poor customer service.

If you could give tips to customer service staff, what would it be?

Does good customer service always involve dealing with a human being? Why?

Are online chat services better than more traditional service?

Why do you think some shop assistants are rude?

Who is responsible for poor customer service? Is it the employee on the front line or the management?

In general, what is the quality of customer service in your country?

What is the secret of excellent customer service?

How could you improve the quality of customer service in your company?

Should a company always agree to refund a customer if he or she is unhappy?

Do you think after sales service is important or is it just a waste of time and money?